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FAQ

Do you provide International delivery?


We endever to ship overseas, mainly Europe (EEC area) therefore please ask for a courier quotation prior to ordering, we try to obtain the lowest possible shipping rate available, and get-back to you with the price obtained for your approval.




How do I return an item?


If in the unlikely event you may wish to return an item. Please email us first, so we can offer the best method of return. We will then advise best way of returning the item to us. We will always pay the return shipping cost, if we've agreed prior, that the item is accepable for return.




What is your returns policy?


Inline with online selling regulations we will always accept product that has failed or broken within the EEC trading rules. For health and safety reasons we can only accept goods in a clean unused condition, prefreble in the original packaging. Goods that, in our opinion, have been damaged, soiled or obviously mishandled by the customer will not be accepted. All goods wishing to be returned will be at the companies discretion.




How do I track my order?


Majority of our couriers will send you an email containing confirmation of collection along with a progress tracking number. With some couriers that don't provide customers with tracking info. We will can email you 'if required' a parcel tracking number..




How can I contact your couriers?


In most cases with parcel orders, an email will be sent to you by the courier advising that they have the parcel and are in the process of delivering. If there are any problems, with you contacting the courier/s let us know and we'll endever to contact them on your behalf and try and sort-out any queries you might have.




What are your delivery details?


All letter post is sent via Royal Mail, parcels are handled by either FedEx or my Hermes couriers. For overseas parcels best price will be obtained from a variety of couriers.




What about postal charges?


We try always to find the lowest cost means of shipping your goods. Therefore wherever the charge paid is more than we pay, A refund for overpayment will be given as soon as couriers charge is known. However some smaller postal items are sometimes offered post free.




Ordering & Delivery Details


UK Small item Shipping Ordered goods will shipped by various carriers depending upon weight, size and value. Small lightweight goods such as floats, pole elastics etc. Will be sent UK via Royal Mail postage. UK large item Shipping Large parcels like nets, rollers, bags etc. will be sent via the least expensive courier/s. Emails will be sent from the courier advising of tracking. Wherever a parcel overcharge occurs, an overpayment credit refund will be issued via your payment account. Overseas Shipping Overseas customers should advise us of the item/s required and request a delivery cost before ordering. We can then source the best possible courier shipping cost. We will then contact you with details or the best cost obtained, and seek your approval prior to any purchase occurring. UK Shippers and couriers UK couriers used are my Hermes & FedEx UK, DPD etc. as well as other parcel companies depending upon best prices. All posting is via economy pricing which you should allow 2 to 5 working days for receipt of goods. Although this can vary depending on weather, holidays etc. Select posting charge at checkout On completion of order most orders show the shipping cost at the checkout, however, there maybe a request to select the correct level of postal charge as shown on the drop-down menu. Correct choosing of postal charge will be added to your overall cart price. Enabling completion of your chosen order. Choosing the incorrect price option will result in an order delay whilst additional posting charge is requested.





Contact Us

Monday to Friday 9 to 5 on

01255 678881

We  do not accept orders by phone

info@keepnetsdirect.com

We Accept